Confirmit CustomerSat Introduces Active Dashboards
New York, NY and Oslo, Norway and London, UK (PRWEB) December 06, 2012
Confirmit, the leading global software provider for Customer Experience, Employee Engagement, and Market Research, today introduced Active Dashboards, the latest enhancement to its industry-leading reporting technology in the new release of its Voice of the Customer (VoC) solution, Confirmit CustomerSat. Active Dashboards make it easier than ever to visualize feedback results and share VoC data across the enterprise for at-a-glance analysis, reporting and action management.
Active Dashboards provide each employee with a personalized, interactive view of customer feedback tailored to their specific role within the organization. Expressly designed for the unique needs of VoC programs, Active Dashboards deliver customer survey data in real time, displayed through a custom-selected set of colorful charts, tables and widgets that enable users to visualize and analyze survey results at a glance. Active Dashboards are accessible to users within the Confirmit CustomerSat SaaS (software as a service) application or on a mobile device using CustomerSat Mobile.
Developed for business professionals, not IT specialists, Confirmit CustomerSats DIY dashboard creation and administration tools make it easy for clients to create, edit, and manage their own Active Dashboards anytime, without requiring outside assistance. An intuitive, drag-and-drop interface allows users to quickly configure their dashboards and schedule regular or ad-hoc publication of dashboards to any number of employees. Clients can pick and choose from a comprehensive set of pre-defined VoC widgets, including a Key Metrics Scorecard, NPS